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Monitoring Library

Media Monitoring News Archives

CyberAlert: Nobody Monitors and Measures the Media Better
April 2013 Issue #1
Media Monitoring News this week includes resources for crisis management, tips to improve headline writing and content, and steps to determine which social media metrics work best for your company.

The media relations article features Lou Hoffman's viewpoint that content is more critical than having a strong relationship with the media for story placement. An alert about a controversial website cautions PR pros to fact-check their sources.

Two off-beat solutions may help you improve headline writing and pitches.

Our featured article examines intellectual property ownership issues associated with outsourcing creative and technical sources. The articles stress the need for "work for hire" agreements and explain which types of projects qualify.

A guide to improving business on Twitter's Vine proves particularly useful in social media marketing, especially with the difficulty of integrating creative brand promotions in just 6 seconds.

Happy reading!
William J. Comcowich
CyberAlert, Inc.

Featured Article:

The Great Content Ownership Debate

Ad Age / / ASJA
Outsourcing to freelancers and other independent contractors can be a cost-effective solution to complete specific PR and marketing tasks. However, outsourcing can also produce ownership issues. Who owns the copy you hired the freelancer to write? Who owns the photograph you commissioned? Who owns the programming code the contractor produced for your app? Most clients think they own the work they commission. That's not necessarily true — and ownership issues can get messy, warns Marketers, Agencies Locked in a Data Tug-of-War. The solution is a "work for hire" agreement signed before the freelancer commences work. The "work for hire" agreement specifies that the client owns all rights to the contracted work. Determining whether a particular work falls under work for hire is not always clear-cut, and requires considering both the nature of the work and the context of its intended use. What Every Publisher Should Know about the "Work for Hire" Doctrine from drafts a set of instructive guidelines on outsourcing work to freelancers or contractors. The American Society of Journalists and Authors provides detailed guidance in Rights 101: What Writers Should Know about All Rights and Work Made for Hire Contracts.

Table of Contents
Best Recent PR & Marketing Articles
   What You Know Vs. Who You Know
   Reputation Management Crisis Strategy: Follow Lululemon
   Back Your Pitch with Evidence
   Bogus Tweets Raise Caution Flags
   Lift Your Content to Center Stage with the Three C's
   Resources Invested in Video, Research and Blogs Are Worth It
   Where to Add Adjectives and Where to Cut Them Out
   Building Brands with Customer Content
   No Universal "Cookbook" for Social Media Metrics
   How to Write Engaging Headlines
   A Guide to Growing Your Vine
   Social Media Monitoring Tools: Where to Start?
   The Secrets to Success
   Factoids of the Week
   Quote of the Week
PR Meetings, Webinars, White Papers
PR & Marketing Job Openings
Best of Previous Issues
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What You Know Vs. Who You Know

Ishmael's Corner
Can a quality pitch really beat a strong relationship with the media? Lou Hoffman of The Hoffman Agency thinks so. Hoffman, a fervent believer in content and storytelling in the PR business, referred to a recent meeting he had with PR pro Jane Wang that he documents in The Great PR Debate: Rolodex vs. Content. Wang's research successfully transformed her pitch into a BusinessWeek story, even though she didn't know John Tozzi (the reporter) beforehand. Her secret? Doing homework on the media property, identifying doors that led to Tozzi, studying his previous articles and packaging the pitch to align with Tozzi's interests.

Reputation Management Crisis Strategy: Follow Lululemon

PR Daily
Protecting your company's reputation starts with practicing textbook crisis communications. When Lululemon, an athletic clothing company, recalled batches of its yoga pants last month for being too sheer, it covered all the bases of PR crisis management: admitting the mistake, keeping media informed and maintaining CEO integrity. Another kudos: The company laughed at itself by splashing its stores with the message, "We want to be transparent with you." PR Daily analyzes the company's response in Lululemon Practiced Textbook Crisis PR during Yoga Pants Frenzy. Responding quickly with little information about an issue is better than no reaction at all, adds The Definitive Guide to Online Reputation Management from KISSmetrics. If a customer complains on Twitter, respond promptly with "We are aware of the problem. We are working on it and will get back to you as soon as possible."

Back Your Pitch with Evidence

Just as a criminal trial demands evidence, convincing a journalist or client requires support behind your claim, Stacie Levy of Kenshoo contends in What's Your Evidence? Videos and third-party data are "evidence" PR pros can use to support their pitch, while marketers should apply case studies and client testimonials to make their case.

Bogus Tweets Raise Caution Flags

Brian Solis
Controversial website, LemmeTweetThatForYou, allows users to generate fake tweets using celebrities' Twitter names. Take a look at some of the potentially misleading tweets assembled in How I Faked Celebrity Tweets in Support for My New Book by Brian Solis. The stunt raises a caution flag for PR pros, bloggers and journalists who rely on Twitter for sources, story ideas and consumer engagement. Bottom line: Always verify sources and facts.

Content Marketing Tactics to Increase Reach

Heidi Cohen
To spotlight your content above the Internet's endless marketing ocean, Heidi Cohen stresses the three C's: Content, Context and Composition. One hint via context: Content doesn't always coordinate across the board with social media platforms; what succeeds in Facebook may not be appropriate for Twitter. In Content Marketing: How to Get More Readers, Cohen elucidates seven actionable content marketing tactics including: plan for content use across platforms, include your branded website as a content source; offer links to related content to keep readers engaged; encourage customers to write customer reviews.

Resources Invested in Video, Research and Blogs Are Worth It

No surprise here: B2Bs and B2Cs have different objectives when it comes to social media marketing strategies, as observed in Which Social Media Marketing Tactics Work Best? But one thing the two company types agreed on: Blogs and content marketing best achieve social objectives. The study also found that the three most difficult to execute social marketing tactics were the most effective. Key takeaway: Investing time and staff on video and audio content, research, white papers and blogs pays off.

Where to Add Adjectives and Where to Cut Them Out

The best writing advice, ever: Improve the verbs; delete the adjectives. Avoid meaningless and redundant adjectives, cautions How to Avoid the Destructive Power of Adjectives in Your Marketing Copy. Rule of thumb: If omitting the adjective doesn't change the meaning of your sentence, delete it. In content marketing, adjectives can be beneficial if they're emotion-rich and sensory, with the occasional made-up adjective thrown in (i.e. This product is un-put-downable).

Building Brands with Customer Content

Mack Collier
Customers gravitate to recommendations from other customers. According to Customers Don't Trust Brands, They Trust Themselves, companies and brands can capitalize on that by embedding customer product reviews directly on the company's website. Connecting to your customers gives your website an engaging feel and makes your product more credible to other customers.

No Universal "Cookbook" for Social Media Metrics

SAS Institute / Marketing Land
With the right practices, social media drives profits, explains the Five Best Practices for Social Media Measurement. Best practice No. 2: Specify the company's social media goals. What is the R in your ROI? Who is your audience? Where do you stand against your competitors? As explained in The Truth about Social Media Measurement, social media metrics are unique for every company, so you can't just replicate what everyone else is measuring. Identify the function of each social media network and match it with your business initiatives.

Omnibus News

How to Write Engaging Headlines

ProBlogger / Assist Social Media
High-quality content is important, but crafting a headline to get people to actually read that content is crucial, according to Are You Following These 5 Headline Writing Tips for Better SEO Traffic? One peculiar — but effective — idea: Tap into tabloids and women's magazines, which always craft compelling headlines, suggests How to Consistently Write Killer Headlines. Our tip: Don't underestimate the value of to find the perfect verb.

A Guide to Growing Your Vine

Like Instagram, Twitter's new Vine app forces social media marketers to develop a new form of creativity. If you're stuck figuring out how to cram an original, engaging visual into a 6-second video, skim some of the ideas offered in 7 Surprising Ways to Grow Your Business on the Twitter Vine. Marketers can employ an educational series of "how-to" videos to demonstrate product use, or use Vine the most obvious way: promotion. For more ideas and a beginner's guide to using Vine, see CyberAlert's Vine compendium released last month.

Social Media Monitoring Tools: Where to Start?

Explore B2B
Paul Fennemore identifies key issues to consider when selecting social media monitoring services in Navigating the World of Social Media Monitoring Tools. Start by deciding what you want to measure, then decide which metrics you are going to use, he recommends. Trying out a tool is the best way to get a feel of what it can do, so take advantage of monitoring services (like CyberAlert) that offer free trials of their services.

The Secrets to Success

Jeff Bullas
Today's recipe for success mixes courage, creativity and a little technology, according to Jeff Bullas. 10 Secrets to Being Insanely Successful counsels professionals to be passionate about their projects. "The reality is that you can create a life you dream and love if you have the courage to make some key decisions and take some initial steps on that journey," he says. One requirement is to develop expert-level skills that help others. Secret No. 10: A pulpit. Use a blog and social media to tell a compelling story and develop your mission.

Factoids of the Week:

About 70% of PR agencies provide a full range of services, including media relations, crisis management, lobbying, event management and fundraising services. (Hoovers)
Americans spend an average of 6.75 hours per month on Facebook, and only 21 minutes per month on Twitter. (Morrison & Foerster)
81% of companies on the 2012 Inc. 500 list use LinkedIn. That tops even Facebook, where only 67% of the companies are using Facebook. (University of Massachusetts Center for Marketing Research)
56% of people in the U.S. have a social networking profile, and 22% of them use social media several times a day. (Morrison & Foerster)

Quote of the Week:

"The secret of success is to know something nobody else knows." - Aristotle

Omnibus News

PR Meetings, Seminars, White Papers

MeetingThe Big 3 Conference: Twitter, Pinterest and Facebook, sponsored by PR News, will be held April 18 in New York, NY. The cost to attend is $995.
Meeting5th European Summit on Measurement: Unlocking Business Performance, hosted by AMEC, will be held June 5 in Madrid, Spain. The cost to attend is €945.
MeetingThe PRSA-NY Research and Measurement Panel, hosted by Anchin, Block & Anchin, will be held April 16 in New York, NY. The cost to attend is $60 for members and $80 for non-members.
MeetingCorporate Writers and Editors Conference, hosted by Ragan Communications, will be held June 5 in New York, NY. The cost to attend is $495 for members and $645 for non-members.
ContestThe 2013 Mobile Web Awards, hosted by the Web Marketing Association, is now accepting entries. The deadline to enter is May 31. Entry fee is $250per category and $175 for the non-profit category.
ContestThe 2013 Bulldog Stars of PR Awards, hosted by Bulldog Reporter, is now accepting entries. The deadline to enter is May 15. Entry fee is $295.

PR & Marketing Job Openings

The listing for this issue includes PR job openings and marketing positions — with detailed job descriptions for each. Readers are invited to submit job postings to
Public Relations Positions
Social Media Strategist — Belkin
Marketing Copywriter and Public Relations Specialist — ClickToShop
Public Relations Account Director — Waggener Edstrom Worldwide
PR Assistant — HL Group
Press Coordinator — NBC Entertainment
Administrative and Communications Specialist — McDonald's
Public Relations Coordinator — Neiman Marcus
Public Relations Manager — Etsy
Assistant Manager, Public Relations — Smucker's
Communications Associate — Tumblr
Corporate Communications Manager — Omni Hotels
Marketing Positions
Marketing Manager — Urban Retail Properties
Marketing Specialist, Communications — CMI
Marketing Coordinator — Cotter Consulting
Marketing Development Strategist — Living Social
Southwest Regional Marketing Manager — Moss Adams
Marketing Administrator — KK Group
Lead, Global Marketing — Royal Caribbean Cruises Ltd.
Digital Marketing Coordinator — Advertising Age
Marketing and Development Officer — YWCA
Senior Associate Marketing Specialist — Life Technologies
Marketing and Communication Specialist — Synaptic Advisory Partner

Best of Previous Issues

Determining Your Media Monitoring Needs
Print News Monitoring Vs. Online News Monitoring
Broadcast Monitoring for TV & Radio News
Selecting a Social Media Monitoring Service
F.r.e.e & Low-Cost News Release Distribution Services

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BlogSquirrel - blog monitoring service monitors 7+ million new postings each day in 75+ million blogs worldwide. CyberAlert VDO - monitoring of consumer-generated video clips in 200+ online video sharing and news sites.
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