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Chinese telecommunications manufacturer Huawei faces a giant public relations task of building trust and improving its reputation. U.S. officials say Huawei creates backdoors in gear it sells to telecom networks worldwide to enable the Chinese government to steal U.S....
Social media monitoring can alert brands of customer service problems and potential reputation-damaging crises. But not every problem or negative exchange is a crisis. Some companies may feel compelled to react to problems with a public statement or social media post....
Nestlé India hopes to finally recover fully from its 2015 PR crisis caused by charges of excess levels of lead in its Maggi noodles. It’s been a long slurp. Once the top-selling noodle in India with 75 percent of the market, Maggi has regained 60 percent market share...
Most people have difficulty apologizing. They view an apology as an admission of guilt. They become defensive automatically when charged with a mistake, even if they know they’re in the wrong. Sometimes they attack others or create diversionary tactics. None of those...
Data breaches continue to torment businesses, government agencies and other organizations. The number of significant breaches exceeded 1,300 last year, compared to fewer than 200 in 2005, according to the Identity Theft Resource Center (ITRC), a U.S. nonprofit....
Papa John’s recent PR crisis shows several PR crisis and reputation management lessons. Papa John Chairman and founder John Schnatter resigned after using a racial slur during a conference call. It wasn’t his first experience with a PR scandal. Schnatter...
