by William Comcowich | Aug 29, 2018 | Crisis Communications
Papa John’s is striving to recover from a PR crisis and restore its image. Its ongoing crisis management dilemma illustrates the difficulty of reputation management and how a PR crisis can damage a firm’s bottom line and very existence. Papa John’s...
by William Comcowich | May 12, 2016 | Crisis Communications
Release of the so-called Panama Papers requires public relations teams to act swiftly to prepare for a possible PR crisis. The Panama Papers, if you haven’t heard, refers to leaked private documents of Panamanian law firm Mossack Fonseca. The leak has led to a global...
by William Comcowich | Dec 17, 2015 | Crisis Communications
Can Chipotle recover its image and restore customer trust? The Mexican restaurant chain that touts its fresh and organic ingredients which they call “food with integrity” continues to be beleaguered by salmonella and norovirus outbreaks since about 80 customers became...
by William Comcowich | Oct 27, 2015 | Crisis Communications
A scathing article in the Wall Street Journal about Theranos, a start-up clinical blood-testing laboratory with proprietary devices, questioned the company’s claims about its unique finger-stick blood-testing system that eliminates the need for standard...
by William Comcowich | Oct 7, 2015 | Crisis Communications
In 2014, hundreds of Twitter users reported a huge explosion at Columbian Chemicals in Centerville, LA. Some, purporting to be eyewitnesses, posted photos and video of the explosion and a cloud of black smoke rising from the plant. Twitter users said news outlets were...
by William Comcowich | Aug 28, 2015 | Crisis Communications
Regrettably, public apologies have become a common element of corporate communications. Some CEOs deliver apologies that stabilize the crisis and restore, or even improve, public respect for the companies, while others succeed only in exacerbating the situation....
