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Glean.info Blog: Measurement Archives - Page 2 of 6 - glean.info

Time to Retire the Net Promoter Score?

Time to Retire the Net Promoter Score? Major corporations have embraced the net promoter score (NPS) as a go-to metric measuring customer satisfaction and, by extension, overall corporate performance. But more business experts now give the NPS a poor score for measuring company performance. To compute its...